Privacy Policy & Cookies Statement

1 www.lovelanguage.co.uk is committed to protecting your privacy and maintaining the security of any personal information received
from you. We strictly adhere to the requirements of the data protection legislation in the UK and GDPR.
The purpose of this statement is to explain to you what personal information we collect and how we may use it.

2 When you order via invoice and bank transfer, we need to know the following:
– For schools: Contact name, school name, school address, postcode, contact e-mail address, contact number, school roll
and licence to be purchased.
– For home educators: Contact name, contact address, postcode, contact e-mail address, contact number, number and
age(s) of children and licence to be purchased.
This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the
order process.
When you order directly through the website, our payment system, Stripe, requests the following:
– Email address, name, address, phone number.
This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the
order process.
We use Stripe because:
– We are automatically PCI compliant because we don’t handle any sensitive card data on our servers.
– It is more secure because a breach of our servers won’t result in any stolen card data.

3 We use your personal information to:
– Administer this Website
– Enable your access to and use of the Website
– Send you products/services that you have purchased
– Send you order confirmations/invoices
– Collect payments from you
– Remind you if you have not activated your account after having paid for it
– Remind you when your subscription is coming to an end and what this means
– Email information about new resources that have been added to the website since you subscribed
– Send you any promotional gifts that might be running in conjunction with subscription.

4 We do not sell, rent or exchange your personal information with any third party for commercial reasons.

5 We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised
access in accordance with the UK data protection legislation and GDPR.
We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the
accuracy of our database, you can check, update or remove your personal details by contacting us at hello@lovelanguage.co.uk.
We use a technology called “cookies” as part of a normal business procedure. Cookies are small text files that are created by a web
server and stored on your computer when you visit a website. They don’t do anything i.e. they are not executable code and can only
be read by (you and) the website that created them. You can view and edit the cookies on your computer like any other text file
using a text editor (the contents are usually just strings of unique identifiers and date/timestamps). The website that created the
cookie can read the contents when you are at their website.
Cookies are widely used across the internet: you may have hundreds of cookies on your computer at any one time. Each browser
has its own set of cookies so, if you run multiple browsers, you will have multiple sets of cookies on your computer.
Many websites use cookies to improve your browsing experience e.g. remember your log-in details, record which items you have
selected to purchase, or even tailor what content is displayed depending on your preferences. Cookies can also be used to record
‘analytics’ data i.e. which web pages you visit, whether or not you arrived at the web page by clicking on an advertisement or an
affiliated website. Many websites find the collection of analytics data valuable in improving the quality and content of their
websites.
In the past, cookies have had some bad press. Much was due to a general misunderstanding of what cookies are and how they work
but some was due to justifiable privacy concerns relating to 3rd

. party tracking cookies. These cookies are used by advertising
websites and track a web user across multiple sites. The good news is that all modern browsers allow you to easily block third party
cookies.
We use cookies for the following purposes:
– First Party ‘Strictly Necessary’ Cookies are necessary for the Website to function. They are usually only set in response to
actions made by you which amount to a request for services such as logging in or filling in forms. You can set your browser
to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any
personal identifiable information.

– First Party ‘Performance’ Cookies allow us to count visits and traffic sources so we can measure and improve the
performance of our site. They help us to know which pages are the most and least popular and see how visitors move
around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these
cookies we will not know when you have visited our site, and will not be able to monitor its performance.
– First Party ‘Functionality’ Cookies enable the Website to provide enhanced functionality and personalisation. They may be
set up by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then
some or all of these services may not function properly.
– First and Third Party ‘Targeting’ Cookies may be set through our site by our advertising partners. They may be used by
those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store any
personally identifiable information, but are based on uniquely identifying your browser and internet device. If you do not
allow these cookies, you will experience less targeted advertising.
All the major browsers allow you to block cookies and delete those that have been created on your computer, usually within the
‘Tools’ section of the browser. These tools allow you to specify which cookies you will accept by type and often by specific websites
using an exception list e.g. you can block all cookies and then list the website from which you will accept cookies. There are also a
wide choice of browser add-ins that you can install if you wish greater control over persistent cookies.
When you visit lovelanguage.co.uk for the first time, you are asked whether you agree to these cookies being used. You have the
option to opt out of cookies on the website, except those needed to run the site, through the “Opt Out of Cookies” button that can
be found on most of the webpages.

6 LINKS TO THIRD PARTY WEBSITES
The Website may contain links to third party websites that we have no control over. We, therefore, cannot be responsible for the
protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy
statement. You should exercise caution and look at the privacy statement applicable to the website in question.
7 We will not transfer your information outside the EEA (European Economic Area) without first obtaining your consent.
8 If you have any questions about privacy please contact us at: hello@lovelanguage.co.uk.